Moving? We can help!

Plus, you may also be able to take advantage of these special move offers:

  • Up to $300 in AT&T Reward Cards with qualifying services
  • Free receiver for a year
  • Waived wireless receiver fee
  • Waived activation fee
See offer details below.

Use our online tool

Our online moving tool makes it easy to move your current U-verse service.
Available 24 hours a day!

Stay Connected

We know how important it is to get connected when you move to a new neighborhood. Our online moving tool makes it easy to move your current U-verse service.

 

Call

Mon.–Fri., 8 a.m. to 10 p.m. ET

Sat.–Sun., 8 a.m. to 5 p.m. ET

 

Quick facts

Should I cancel my U-verse service if I'm moving?

You don’t need to cancel your AT&T services when you move. In fact, it’s easier to just move your service to a new address. You can transfer U-verse services locally or, if you're moving farther, use our online app to make the move. For information on all of your options, visit AT&T moving support.

How quickly can I switch service or set up new services at my new home?
It takes only a few minutes online to arrange a move to your new address. You can select an installation date convenient for you. You will receive an email within 24 hours of letting us know about your move to confirm your AT&T services at your new home and your installation date.

Can I keep my phone number?
You may be able to keep your telephone number when you move. After you move services to your new home, we will let you know if you can keep your existing telephone number or help you choose a new one.

Does it cost anything to install my services at my new address?
Usually there is no charge to switch services to your new address. If you are moving U-verse TV service, professional standard installation is included at no additional charge.  Installation includes an AT&T Wi-Fi gateway and connecting of at least one computer and any additional devices connected to your gateway. Installation also includes the use of existing, or if required, new wiring for the first three TV receivers in your home. To connect more than three TV receivers or new computers, additional charges will apply based on labor and materials needed. U-verse TV service can support up to 8 total TV receivers; one receiver per TV is required.

There is no charge for transferring other AT&T services unless a change in service level or equipment occurs.

Will an installation technician be required to come to my home?
If you are moving U-verse TV service, an installation technician is required to come to your new home but there is no additional charge. If you are moving other services to your new home, you may be able to self-install them.

How do I make changes to my service when I move?
Using our online tool, you can easily make changes to your U-verse service and equipment.

How do I check on my order and equipment status?
Checking on the details or status of your order is easy at the U-verse order status center.

Can I take my equipment with me?
If U-verse is available at your new address, you can take your equipment with you. If U-verse is not available at your new address, you will need to return the equipment. For additional information on returning your U-verse equipment, please visit our support site.

What if U-verse is not available at my new location?
One of our chat or call center representatives can assist with setting up other AT&T services at your new address.

Is there an early termination fee when I move from my current location?
You will not be charged an early service cancellation fee when you have existing U-verse services and move to an area where U-verse is not available.

Offer Details

Geographic and service restrictions apply to AT&T U-verse services. Call or go to m.att.com/shopmobile/availability to see if you qualify.

$300 Reward Card Offer:  Offer for existing residential customers who transfer their existing U-verse TV plan (U-family or higher) to another eligible service address. Offer may not be available to customers already on existing U-verse promotions with a term commitment. Reward Card: Will be sent letter with redemption requirements. Offer ends December 18, 2016.

Reward Card redemption required: Reward Card delivered within 3-4 weeks after completion of your 30-day service requirement. Card expires at month-end 3 months after issuance. No cash access. For cardholder agreement, go to rewardcenter.att.com/myreward/agreementFSV.pdf. Reward Card issued by U.S. Bank National Association, pursuant to license from Visa U.S.A. Inc.

©2016 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo, and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. Subsidiaries and affiliates of AT&T Inc. provide products and services under the AT&T brand.

 

Session will time out soon

As a security measure, your session will end in 5 minutes.

If you need more time, select Continue to extend your session

As a security measure, your session will end in 5 minutes.

If you need more time, select Continue to extend your session

Session has expired

As a security measure, your session ends after 30 minutes of inactivity.

Session will time out soon

As a security measure, your session will end in 5 minutes.

If you need more time, select Continue to extend your session

As a security measure, your session will end in 5 minutes. Tap Continue to extend your session. Or, tap Save cart to return at a later time.

As a security measure, your session will end in 5 minutes.

If you need more time, select Continue to extend your session

Session has expired

As a security measure, your session ends after 30 minutes of inactivity.

Important notice

Important info about your cart

We're sorry, we were unable to add this item to your order. Please try adding the item again. If the problem persists, please call 888.333.6651.

Looks like one or more items in your cart are out of stock for shipping. We can still ship your order, but first we'll need to remove the following item(s):