AT&T Mobile Insurance

New AT&T wireless customer?

Protect your device

Get comprehensive coverage to protect your eligible phone, tablet, or other mobile device against loss, theft, damage, and out-of-warranty malfunctions for $7.99 a month per enrolled number.

Mobile Insurance covers these devices:

  • Smartphones and standard cell phones
  • Tablets and notebooks
  • Wireless Home Phones

Fast replacement

  • Easy claim process: As soon as next-day2 device replacement helps you stay connected.
  • File up to 2 claims within any consecutive 12 months (maximum device value of $1,500 per claim). You'll be required to pay a deductible when filing a claim. The deductible amount is based on the device.
  • If you go claim-free for 6 consecutive months or more, you can qualify for declining deductibles!3
  • Cancel your insurance coverage at any time and receive a prorated refund of your monthly charges.

Frequently Asked Questions

Learn more about AT&T Mobile Insurance

What kinds of devices are covered by AT&T Mobile Insurance?
Eligible mobile phones and tablets on an active AT&T postpaid wireless plan are covered. Please see the full list of devices and their deductibles. In general, eligible devices will have the following coverage:

  • Phone: Includes the wireless device, a standard battery, a standard battery charger, and a SIM card. Also, if it’s part of the covered loss, you may choose of one of the following accessories: a carrying case, an automobile cigarette lighter adapter, or a standard wired earpiece (but not a specialty earpiece such as Bluetooth®).
  • Wireless Home Phone: Includes the wireless device, a power cord, a backup battery, a phone cable, and a SIM card.
  • Netbook or notebook: Includes the wireless device, a standard battery, a standard battery charger, and a SIM card.
  • Tablets: Includes the wireless device, a standard battery charger, a USB cable, and a SIM card.

What types of losses are covered by AT&T Mobile Insurance?
AT&T Mobile Insurance provides protection against lost or stolen devices, accidental physical or liquid damage, and out-of-warranty malfunctions.

Are there deductibles for Mobile Insurance?
Yes, a non-refundable deductible will be charged to your wireless account for each approved claim. Deductible amounts are based on deductible tiers, and the standard deductible tiers are: Tier A for $25, Tier B for $50, Tier C for $125, Tier D for $199, and Tier E for $299 per approved claim depending on device model.

What are declining deductibles?
Declining deductibles are available to continuously enrolled customers who go claim-free for 6–12 consecutive months. At 6 months you will save 25% off the standard deductible, and at 12 months you will save 50% off the standard deductible.

How do I file an insurance claim?
To file a claim online, go to phoneclaim.com/att.

To file a claim by phone, call Asurion Customer Care at 888.562.8662.

Hours of operation:
Monday to Friday, 7 a.m. to 9 p.m. CT
Saturday to Sunday, 8 a.m. to 8 p.m. CT

If your device is lost or stolen, you should contact AT&T Customer Care at 800.331.0500 to temporarily suspend your service and prevent unauthorized use.

You are required to return your damaged or defective device using the prepaid shipping label provided with the replacement device. You must return the damaged or defective device within 10 days to avoid non‐return charges of up to $850.

If your device is lost or stolen, the requirement to return the device does not apply. However, if the lost device is found, you are required to return it by using the prepaid return label included with the replacement device.

How do I pay my deductible when I file a claim?
The deductible is automatically billed to your AT&T wireless account when your replacement device ships.

How many claims can be filed?
You may file two (2) claims within any consecutive 12-month period with a maximum replacement value of $1,500 per claim.

What happens if I reach two claims in a 12-month period?
Your coverage automatically terminates, and you will be ineligible for AT&T Mobile Insurance for a period of 12 months starting from the date of your second covered loss.

Is there a waiting period before I can file a claim?
There is no waiting period.

How soon must I file a claim?
Claims must be reported within 60 days of the date of loss.

Can I use one of the claims for a friend’s device?
No. The devices must be owned or leased and in use on the mobile number enrolled with AT&T Mobile Insurance.

How soon can I get my device once I submit a claim?
You may receive your replacement device as soon as the next day! Claims approved by 5 p.m. CT will be shipped and, in most cases, delivered the next day for enrolled devices.

What type of replacement device will I receive?
Our goal is to fulfill claims with the same make and model. However, some models may no longer be available. Claims for devices may be fulfilled with AT&T Certified Like-New equipment or other models of like kind and quality. Colors, features, and accessory compatibility are not guaranteed.

Can I upgrade my device during the claims process?
No. The terms and conditions of the AT&T Mobile Insurance program state that a replacement device of similar type and quality will be provided for your claim. The insurance program is independent of the AT&T upgrade program. You should contact AT&T directly to determine upgrade eligibility.

When can I enroll in Mobile Insurance?
You must enroll within 30 days of activation or upgrade.

Session will time out soon

As a security measure, your session will end in 5 minutes.

If you need more time, select Continue to extend your session

As a security measure, your session will end in 5 minutes.

If you need more time, select Continue to extend your session

Session has expired

As a security measure, your session ends after 30 minutes of inactivity.

Session will time out soon

As a security measure, your session will end in 5 minutes.

If you need more time, select Continue to extend your session

As a security measure, your session will end in 5 minutes. Tap Continue to extend your session. Or, tap Save cart to return at a later time.

As a security measure, your session will end in 5 minutes.

If you need more time, select Continue to extend your session

Session has expired

As a security measure, your session ends after 30 minutes of inactivity.

Important notice

Important info about your cart

We're sorry, we were unable to add this item to your order. Please try adding the item again. If the problem persists, please call 888.333.6651.

Looks like one or more items in your cart are out of stock for shipping. We can still ship your order, but first we'll need to remove the following item(s):