One-touch video calling

Wi-Fi Calling. More access in more places.


As easy as making a phone call1

With AT&T Video Call, there is no app to download, no separate account to configure, and no password to enter. 

• Simply touch the Video Call button on the dialer or in your contacts.

• Switch between HD Voice and video at any time during a call.

• Supports one-way Video Calls – see the other person without them seeing you.

• Video Call one-on-one or with a group.

 

1To use AT&T Video Call, both the caller and receiver need a video call-capable phone and must be located in an AT&T HD Voice coverage area. Not all carriers have interoperability with AT&T Video Call.

See the Possibilities


Coverage & devices

AT&T Video Call uses our AT&T HD Voice network to bring you face-to-face with your friends and family.

 

Check back often to view new coverage areas and devices.

AT&T Video Call FAQ

What is AT&T Video Call?

    AT&T Video Call lets you make and receive HD Voice calls combined with real-time video. There’s no app to download, no separate account to configure, and no username to create. Video Call is built into your Video Call-capable device and requires an account that has been set up for AT&T HD Voice. 

What do I need to do to use Video Call?

    You need a smartphone that supports Video Call and a postpaid wireless account that is set up for AT&T HD Voice. There are certain features that conflict with AT&T HD Voice which can be found at att.com/hdvoice

How do I make an AT&T Video Call?

    Just touch the Video Call icon on your Video Call-capable device from your contacts, call logs, or favorites. Or, enter a number in the dialer keypad. The person you are calling must also meet the requirements for AT&T Video Call. If you start a Video Call and your phone is connected to the Internet via Wi-Fi, your Video Call automatically hands over to the Wi-Fi network. 

Where is Video Call available?

    AT&T Video Call is available in the same markets where AT&T HD Voice is available. See our coverage map for details.

Can I use Video Call over a Wi-Fi network?

    Yes. All Video Calls must start on the AT&T mobile network, but if your phone is also connected to the Internet via Wi-Fi, the Video Call will automatically hand over to the Wi-Fi network. Even though you are using Wi-Fi for your Video Call, your phone will still need to be connected to the AT&T mobile network. 

Can I start or receive a Video Call over Wi-Fi?

    No. You must be connected to the AT&T mobile network and in an HD Voice coverage area to start or receive a Video Call. 

How do I know my Video Call is using a Wi-Fi network instead of the AT&T mobile network?

    When your Video Call is connected on a Wi-Fi network, a plus sign will appear on the Wi-Fi fan on the phone’s status bar. Also, a popup notification is briefly displayed when the call hands over between Wi-Fi and the AT&T mobile network. Your Video Call will hand over between Wi-Fi and the AT&T mobile network if you are in HD Voice coverage. However, if you are not in AT&T HD Voice coverage, your Video Call will disconnect.

Do charges apply to use Video Call?

    Yes. AT&T Video Call is an HD Voice call combined with real-time video. The HD Voice part of the call is billed as a regular voice call, while the video portion of the call incurs data usage charges. No voice or data charges apply once a Video Call hands over to Wi-Fi.

How much data does a Video Call use?

    The average amount of data that each person on a Video Call will use is about 6MB per minute for a two-way Video Call, and about 3MB for a one-way Video Call if only one of the callers is on video. Actual data usage may vary. You can estimate your average data usage for AT&T Video Call with our calculators at att.com/att/planner or att.com/att/datacalculator.

Can I Video Call with someone who’s not with AT&T?

    Yes. To use AT&T Video Call, both the caller and receiver need a video call-capable phone and must be located in an AT&T HD Voice coverage area. Not all carriers have interoperability with AT&T Video Call.

How do I know if I can Video Call with one of my contacts?

    If the Video Call button displays in green in your contacts or on the keypad dialer, they can receive a Video Call.  

Can I Video Call with more than one person?

    Yes. While on a Video Call, simply touch the + Add Call button to let more people join your Video Call.

Can I switch from an HD Voice call to a Video Call?

    Yes! You can seamlessly switch between an HD Voice call and a Video Call by touching the Video Call button on your device. The person you are speaking to can accept or reject the change from an HD Voice call to a Video Call.

What are my options for answering a Video Call?

    When you receive a Video Call, you’ll see options on your screen to answer the call as an HD Voice call or as a Video Call. If you choose Video Call, the call starts as a two-way Video Call where both parties can see each other. If NumberSync is active on your account, you will be prompted with three options when you select voice call (phone symbol) to answer a Video Call – Show me, Hide me, or Voice only. Selecting Voice only will result in an HD Voice call.

What happens if I leave the AT&T Video Call coverage area during a Video Call?

    When you receive a Video Call, you’ll see more answering options on your screen to answer the call as an HD Voice call or as a Video Call. If you pick Video Call, you’ll have the option to answer the call as a two-way Video Call, where both parties can see each other. Or you can choose a one-way Video Call, where you can see the other person, but they can’t see you. If NumberSync is active on your account, you will be prompted with three options when you select voice call (phone symbol) or one-way Video Call to answer a Video Call – Show me, Hide me, or Decline. Selecting Decline will result in an HD Voice call.

Is my Video Call capability shown to others?

    If either person on the Video Call leaves the AT&T HD Voice coverage area during the call, it will switch to our standard voice service.

How do I turn off Video Call on my phone?

    Yes, your Video Call capability is shown on other phones that support Video Call. The Video Call button will show others that you can use Video Call. This means others will be able to see that you are on a phone that supports Video Call and that you are within an AT&T HD Voice coverage area. This information is automatically refreshed in near real-time.

Can I use Video Call internationally?

    If you don’t want to make or receive Video Calls on your phone, you can turn off Video Call from your phone’s call settings. You’ll still see the Video Call icon on your phone, but you will no longer be able to use Video Call.

Where can I find additional support for AT&T Video Call?

    No, not at this time.

AT&T Video Call: Not available in all areas. Usage and Charges: Each Video Call uses both voice and data (unless on Wi-Fi). The voice portion counts towards voice minutes and video portion counts as data usage under your existing wireless rate plan. Requirements: To use AT&T Video Call, the caller and the receiver each need to use a phone capable of making video calls and each must be located in the video call coverage area of their carrier. Not all carriers currently have interoperability with AT&T Video Call, and some features available with AT&T Video Call may not be available to customers on other carriers' networks. Device selection is limited at this time. Unless disabled, Video Call capability is displayed to other AT&T Video Call-capable customers. Wi-Fi: Once started or received on the mobile network, Video Calls automatically switch to Wi-Fi if your device accesses an available Wi-Fi Internet connection. An AT&T wireless network connection is still required even while on Wi-Fi. Voice and data charges do not apply to Video Call over Wi-Fi. If you move in or out of Wi-Fi coverage while using Video Call, your call will disconnect unless you have AT&T HD Voice coverage. Incompatible Services and Features: AT&T Video Call requires an account that is set up for HD Voice. HD Voice is incompatible with Office Direct and OfficeReach. Visit att.com/hdvoice for more information.

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